Sales & Telemarketing

Introduction

PCA Marketing is a full service outbound business-to-business and business-to-consumer telemarketing firm. We use sophisticated technology, which puts us at the high end of the tele-marketing spectrum. This niche gives us many means of contacting that specific clientele. We hire experienced people with sales potential. Whether you are contacting existing clients or use our resources to contact potential clients, our Telemarketers are customer service oriented with the knowledge to use a pro-active psychological approach to setting the appointment or closing the deal.

It is most cost-effective to use an outbound agency that has the resources and staff to conduct a successful tele-marketing campaign. A tele-marketing campaign will generate on average, a higher response rate per dollar than a successful mailing campaign. Over 90% of all products and services are sold over the phone.

Operational Procedures

Our in-house software programs allow a Telemarketer to contact numerous leads per day and calendar a lead for future follow-up, set an appointment, or close a deal; allowing us to keep track of all contacts, appointments, closes and comments. Our data base programs allow us to download specific leads from a national data base. These systems can easily be interrogated into any system you may be currently using. Allowing us to download a current client base or potential prospects and important information. Each campaign is set up to cater to our clients input and opinion is important. We understand that involving our client in creating and working a campaign is what makes it successful.

SERVICES

Inbound customer service                                   We have the ability to work as a part of your organization to handle high volume incoming calls. Handling customer concerns, comments and questions.

Outbound telemarketing:                                       PCA will develop a verbal presentation designed to sell your service, product, and/or promotion. Trained professionals will call numerous leads per day, to sell your product, service, and/or promotion.

Outbound surveys:                                         Collect information from current clientele or a specific category of people ( ex: Persons whose income is 60k to75k a year). Allowing you to produce potential risks, identify opportunities, improve existing products, evaluate customer satisfaction, gather public opinion, reach potential clients, determine product or service feasibility, and/or gather information.

Increase donation dollars:                                   Donation dollars are at stake and you need fund -raising professionals to represent you. We are able to contact potential donors necessary to support your financial goals.